Payment & Invoicing FAQ
How do I get an invoice or receipt for my order?
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Immediately after your purchase, you will receive an order confirmation via email. This email serves as your official purchase receipt and includes a full breakdown of the costs, including VAT.
I am buying for a business. Can I get a formal B2B invoice with my VAT number?
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Certainly! If the standard order confirmation isn’t sufficient for your accounts, you can simply reply to the email containing your order confirmation. Our customer service team will be happy to assist you with a formal invoice in your company’s name.
Why does my receipt or bank statement say "Fourthwall"?
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We have partnered with Fourthwall to power our webshop. They act as our official "Merchant of Record." This means they securely process your payment, handle the checkout, and manage local taxes on our behalf, allowing us to focus on bringing you great products!
Who do I contact if I have a question about my order or payment?
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The easiest way to get help is to reply directly to your order confirmation email, or use the contact form on our shop. This will connect you directly to our shop's customer service team, who will assist you with any questions regarding payments, shipping, or returns.