Payment & Invoicing FAQ
How do I get an invoice or receipt for my order?
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Immediately after your purchase, you will receive an order confirmation via email. This email serves as your official purchase receipt and includes a full breakdown of the costs, including VAT.
I am buying for a business. Can I get a formal B2B invoice with my VAT number?
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The Short Answer: No. Because Fourthwall is built strictly as a direct-to-consumer (D2C) platform, their system is not set up for corporate accounting. They cannot modify your receipt post-purchase, issue formal B2B line-item invoices, or add company VAT/Tax ID numbers to your order confirmation.
Why does my receipt or bank statement say "Fourthwall"?
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We have partnered with Fourthwall to power our webshop. They act as our official "Merchant of Record." This means they securely process your payment, handle the checkout, and manage local taxes on our behalf, allowing us to focus on bringing you great products!
Who do I contact if I have a question about my order or payment?
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The easiest way to get help is to reply directly to your order confirmation email, or use the contact form on our shop. This will connect you directly to our shop's customer service team, who will assist you with any questions regarding payments, shipping, or returns.